Terms & Conditions

Glaze Well Kent Terms and Conditions in 2 Parts:

Part 1: General Terms & Conditions & Use of This Website.

Part 2: Terms & Conditions of Sale

1) General Terms and Conditions.

1. Who we are. Glaze-Well.co.uk (the website address) is a trading name of Emma Wilson t/a Glaze Well.  Registered Office and Trading Address: Unit 174 B John Wilson Business Park, Whitstable. England CT5 3RB.  
2. These terms. These terms and conditions (referred to as “these Terms”) apply to all our activities and should be read alongside any additional terms we provide relating to any particular activity (referred to as “Specific Terms”). Any Specific Terms will override these Terms to the extent there is any conflict between them.
3. Legally bound. When you take part in any of our activities you agree to be legally bound by these Terms and any Specific Terms in addition to any terms and conditions of sale that apply to any related purchase.
4. Change. We can change these Terms or otherwise withdraw or alter any activity at any time.
5. Availability. All products included in any offer or contract are subject to availability.
6. Right to decline. We can decline your order if we think the an order is invalid for the product(s) ordered or if we reasonably suspect fraud.
7. Refund. Any refunds we offer will be subject to the separate terms and conditions applying to the relevant purchase. If we give you a refund for a product included in any activity, it will be for no more than the price you actually paid for the product, considering any saving or discount.
8. Breach. If we think you have breached these Terms or any Specific Terms, we reserve the right to take any action that we deem appropriate. This could include disqualifying you from the activity, reclaiming any discount, bonus or prize granted or excluding you from any future promotions and/or activities.
9. Your data. If we collect any of your personal data in relation to an activity, we will process that personal data in accordance with our privacy policy.
10. Media. If you submit a photograph, video clip or any other media as part of your participation in this site then you warrant that you have the right to do so and that they have been legally obtained or created. You further agree that we can use, publish and communicate that media an unlimited number of times for an unlimited period in any of our promotional materials, including without limitation our website and on social media.
11. Law and jurisdiction. These Terms and any Specific Terms shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any disputes or claims (including, without limitation, non-contractual disputes or claims) arising out of or in connection with them.

TERMS OF USE APPLICABLE TO USAGE AND BROWSING OF THIS WEBSITE:

Read the terms of use that apply when you browse this website.

This website is the property of Emma Wilson t/a Glaze Well. Registered Office & Trading Address: Unit 174B John Wilson Business Park. Whitstable. Kent CT5 3RB. Registered in England & Wales.

The website is for use for your own private purposes in accordance with these terms of use, which, by browsing the site, you accept.

Glaze Well has made all reasonable efforts to ensure that information provided on this website is accurate at the time of inclusion, but accepts no liability for any inadvertent inaccuracies. Images on the website may vary from the final product.

We take all reasonable steps to ensure, but cannot warrant, that our website is virus-free. You are recommended that, whenever you use the internet, you use appropriate safeguards.

Glaze Well makes no representations or warranties about the information provided through this website, including hypertext links or other items used either directly or indirectly. Glaze Well reserves the right to make changes and corrections at any time, without notice.

Glaze Well accepts no liability for any inaccuracies or omissions in the website and any decisions based on information contained on it are the sole responsibility of the visitor.

Glaze Well accepts no liability for any direct, special, indirect or consequential damages or any other damages of whatsoever kind resulting from whatever cause through use of any information obtained either directly or indirectly from this website.

Use of the site

Any visitor to this website who provides information to Glaze Well agrees that Glaze Well has unlimited rights to such information as provided and that Glaze Well may use such information in any way it chooses. Such information as provided by the visitor shall be considered non-confidential.

Copyright and trademarks

The text, information and images contained within these pages are © copyright and the property of Glaze Well and must not be copied, reproduced (either in part or entirely) or published (either in the original or an adjusted form) or used in any printed, transmitted or electronic media without written permission from Glaze Well.

A number of trademarks are used within the site. They are either the sole property of Glaze Well or are used by it with permission of the owners. None of these may be used or reproduced without prior written permission from Gaze Well.

As a visitor, you may view any part of the site and may take a single copy of any page solely for your personal use.

Your protection

Any details that you provide through this website will be subject to our privacy policy.

If you have any complaint about your use of this website, you can telephone our Offices on 01227 678178.

These terms and conditions are governed by and interpreted in accordance with English law. Disputes arising in relation to this website will be subject to the jurisdiction of the English Courts

2) Terms and Conditions of Sale & Installation.

TERMS AND CONDITIONS OF SALE & INSTALLATION

1. In these conditions Glaze Well is referred to as ‘The Company’ and the person signing the official order is referred to as ‘The Purchaser’.
2. The Company does not guarantee that condensation can be eliminated or reduced.
3. All materials used will be the best obtainable, but the manufacturers will not guarantee against minor imperfections.
4. The installation is made specially to fit the building. It is agreed that, subject to acceptance by the Company this is a definite order. After 7 days it is not subject to cancellation by the Purchaser. All orders are accepted subject to a final survey by the Company’s Technical Surveyor. The Company reserves the right to cancel the Contract at any time, in which event the liability to the Company to the Purchaser shall be the refund of all monies paid by the Purchaser.
5. The Purchaser accepts the number of units as stated on the Contract as provided. Any delivery dates given are only provisional.
6. Full settlement to be made on completion of the installation direct to the installer who will issue an official Company Receipt. Cheques, money orders etc., should be made payable to: Glaze Well. For the purpose of this agreement, the term completion means installation of the products as specified in the Contract as provided. In the event of any dispute and only in the event of a genuine dispute, the Purchaser is entitled to withhold a maximum of 25% of the total contract value, pending dispute resolution. In the event of such a dispute, the Company will investigate any alleged defect or cause of dispute only after payment has been received. A job is deemed completed, even if an item needs replacing. These issues will be rectified as soon as possible by the company. In any event, snagging items identified and agreed by the company to be rectified, do not give cause or permit for any due payment to be withheld. When payment is not made on the due date, the Purchaser agrees to pay interest at the rate of 2% per month from the date which the money was due until the date of payment. Any variation in the rate of V.A.T. will be posted to the Purchaser.
7. The Purchaser will provide reasonable access to enable installation to be completed as soon as advised that the units are ready and will notify the Company of a suitable appointment for installation on being advised that the units are ready. If within 28 days of such advice an appointment for reasonable access has not been fixed, the balance of the purchase price is then due and payable.
8. The Purchaser will provide reasonable access to enable installation to be completed as soon as advised that the units are ready and will notify the Company of a suitable appointment for installation on being advised that the units are ready. If within 28 days of such advice an appointment for reasonable access has not been fixed, the balance of the purchase price is then due and payable.
9. The removal and replacement of curtains, blinds and pelmets unless included as a charge under ‘Additional Work’ on the Contract, is the responsibility of the Purchaser. 
10. The Company does not carry out major alterations of constructional works. It cannot accept responsibility for damage in any way attributable to structural weakness or defect. It reserves the right in its absolute discretion to cancel part or all of a contract, should this be found to involve any major alterations or constructional work or should it suspect any structural weakness or defect.
11. If scaffolding is required for installation above 1st floor levels, a charge will be made at the current charge rates.
12. All the terms of the Contract between the Company and the Purchaser are contained in the Official Order Form and in these conditions and no oral or written arrangements between the Purchaser and any agent or representative of the Company not contained in the Contract shall be in any way binding upon the Company.
13. No work to be done or materials supplied other than specified in the schedule of work. If on installation or when final measurements are taken by the Company’s Surveyor it is found that timber sub-framing needs to be repaired or replaced this will be charged at the Company’s normal day work rates for labour and materials.
14. Date of delivery. The date or dates of delivery quoted or agreed by the Company are given in good faith and all reasonable effort will be made to comply with them, but they shall be treated as approximate and not of the essence of the Contract and can never be made of the essence thereof by the Purchaser without the consent in writing of the Company. The Company will not be liable for any loss, damage or delay due to the failure of the Company for any reason whatsoever to deliver or arrange for the delivery for the goods on or by the date or dates of delivery. If the Company is hindered or prevented from transporting, delivering or arranging for the delivery of goods by strikes, lock-outs, fire, war or any other cause whatsoever beyond the control of the Company the time for delivery shall at the Company’s option be extended accordingly and this clause shall apply to the new date or dates of delivery.
15. If cancellation is made after receipt of completed Contract, the deposit is non-refundable.
16. By agreeing to this quotation / agreement you are also consenting to your personal data being shared with third parties for the purposes of fulfilling the requirements of the Competent Person Scheme for self-certification under the Building Regulations. Personal data includes title, name, address, phone and email numbers. This data will be used to provide essential documentation and will be retained on files for the lifetime of the guarantees which do not exceed 10 years.
17. Unless otherwise listed all products except secondary glazing are viewed from outside. All arrows on contract for window and doors point to the hinge side. Lantern measurements are always taken from external upstands.
18. If payment of invoices is not received we reserve the right to recover any costs commissions or fees incurred for the collections of payments including these which may be incurred by using a third party debt collection agency.
19. The company is not liable for consequential loss.
20. All sealed units supplied are covered by GGF guidelines which can be found in the quality of vision brochure. Triple glazing will be more susceptible to minor imperfections due to the 2 panes of soft coat used and these imperfections being magnified by the extra pane.

Thank you for reading, above all we want you to thoroughly enjoy your New Replacement Sealed Units. For any further clarification please do not hesitate to Contact Us or call us Direct at our Whitstable Warehouse on 01227-678178